After setup, the coffee machine screen shows the status “Not connected”. J.O.E.® cannot find the coffee machine in the network.
The coffee machine shows “Connected”, but an error message appears after setup anyway.
WiFi Connect was successfully added to the network, and the coffee machine display shows the “Connected” status and the correct network. However, the coffee machine is not shown in J.O.E.®.
The coffee machine is showing “Not connected”.
J.O.E.® loses the connection to the temporary WiFi Connect hotspot during setup.
The smartphone is unable to connect to the WiFi Connect hotspot during setup.
J.O.E.® is showing “Incorrect PIN”.
Loading during setup takes a long time (more than 1 minute) and the coffee machine shows “Connected”.
Loading during setup takes a long time (more than 1 minute) and the coffee machine does not respond or setup does not work.
The WiFi Connect cannot be added to a (mobile) network or the WiFi Connect cannot be found after it has been added.
Other connection problems.
The WiFi Connect cannot be added to a (mobile) network or the WiFi Connect cannot be found after it has been added.
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After setup, the coffee machine screen shows the status “Not connected”. J.O.E.® cannot find the coffee machine in the network.
Possible cause
WiFi Connect only supports the 2.4 GHz frequency band (b/g/n), not the 5 GHz frequency band..
WiFi Connect only supports channels 1–11. Channels 12, 13 and 14 are not supported.
Solution
Contact your network administrator to enable the 2.4 GHz frequency band in your network.
The coffee machine shows “Connected”, but an error message appears after setup anyway.
Possible cause
J.O.E.® was not able to locate WiFi Connect in the network before the timeout.
Solution
Restart J.O.E.® and look for the coffee machine in the “Connection” menu.
WiFi Connect was successfully added to the network, and the coffee machine display shows the “Connected” status and the correct network. However, the coffee machine is not shown in J.O.E.®.
Possible cause
You may have registered J.O.E.® in the wrong network or WiFi Connect may be connected to a different subnetwork.
Solution
Check whether you are using J.O.E.® in the right network.
The coffee machine is showing “Not connected”.
Possible cause
The wrong password was entered.
Solution
Start the setup process again and use the correct password.
J.O.E.® loses the connection to the temporary WiFi Connect hotspot during setup.
Possible cause
Some Android devices do not allow access to networks without an active internet connection.
Solution
Check the settings on your smartphone: these should allow access to networks without an active internet connection. Start the setup process again.
The smartphone is unable to connect to the WiFi Connect hotspot during setup.
Possible cause
Setup may have been started multiple times and the WiFi Connect password may have been changed in the process. However, the name has remained the same.
Solution
Go to the WiFi settings on your smartphone and delete the “JURA_...” network. Start the setup process again.
J.O.E.® is showing “Incorrect PIN”.
Possible cause
The PIN does not contain 6 digits or has not been entered correctly.
Solution
Check that the PIN contains 6 digits and that both PIN entries are identical.
Loading during setup takes a long time (more than 1 minute) and the coffee machine shows “Connected”.
Possible cause
Setup has worked correctly, but the coffee machine has not been located quickly enough in the network.
Solution
Look for your coffee machine in the “Connection” menu. If you can see it, you are in the right network.
Loading during setup takes a long time (more than 1 minute) and the coffee machine does not respond or setup does not work.
Solution
Switch off the coffee machine and disconnect it from the power supply.
Alternatively, remove WiFi Connect from the service socket and close J.O.E.®. Then plug WiFi Connect back in and restart J.O.E.®.
If you are using iOS, check that local network access is permitted in the J.O.E.® settings. Otherwise, J.O.E.® will not be able to communicate with the coffee machine.
The WiFi Connect cannot be added to a (mobile) network or the WiFi Connect cannot be found after it has been added.
Possible cause
You may have tried to add the WiFi Connect in a mobile hotspot. Because of the way the system functions, this is often not possible.
Solution
Establish the connection with a stationary home network.
Other connection problems.
Solution
Carry out a general check to ensure that J.O.E.® has all the authorisations it needs.
The WiFi Connect cannot be added to a (mobile) network or the WiFi Connect cannot be found after it has been added.
Possible cause
You may have tried to add the WiFi Connect in a mobile hotspot. Because of the way the system functions, this is often not possible.
Solution
Establish the connection with a stationary home network.